At Bayswater Florist, we take pride in delivering the freshest flowers to households and businesses in Bayswater and the surrounding suburbs. As a trusted local florist, our mission is to ensure every arrangement brings joy and peace of mind. If you have concerns about the freshness of your flowers, we invite you to review our clear policies below designed to protect your purchase and experience.
We carefully package every bouquet and floral arrangement to ensure they arrive in perfect condition. However, we understand that rare transit issues may occur. If your flowers or gift arrive visibly damaged, wilted, or not as ordered, please notify us on the day you receive your delivery. We request that you provide clear photographic evidence to help us assess the situation quickly and fairly.
Your enjoyment of our flowers is important to us, which is why we guarantee the freshness of our blooms for a minimum of 48 hours after delivery. Most arrangements last significantly longer with proper care, but should your flowers begin to wilt or perish unexpectedly within this initial freshness window, please contact us immediately so we can assist. We may ask for photos as part of this process to better understand the issue and improve our service.
Your satisfaction is our priority. If a legitimate issue arises and is reported within the approved timeframes stated above, Bayswater Florist offers two solutions: a replacement arrangement delivered at the earliest opportunity or a full refund of your purchase price (excluding delivery charges, where applicable). Choice of remedy may depend on flower availability and your personal preference. We will work with you to ensure your concerns are addressed promptly and courteously.
We value your feedback and always strive to deliver exceptional service. For any concerns not related to damaged goods or freshness, including general complaints about your experience with Bayswater Florist, please get in touch within 3 days of your delivery or purchase. Provide your order details and a clear explanation of your concern so our team can investigate thoroughly. We believe in open, honest communication and aim to resolve all complaints efficiently and to your satisfaction.
Bayswater Florist is a well-established, community-focused business with a reputation for reliability and quality. Our fresh flowers policy is one of the ways we demonstrate this commitment. We care for every arrangement as if it were for our own loved ones, and we thank you for trusting us to help brighten your special occasions and everyday moments in Bayswater and the local area.
If you have further questions about our Returns, Refunds & Complaints policy, please refer to your order paperwork or contact our shop. We're here to help and want every experience with Bayswater Florist to be delightful.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
