Welcome to Bayswater Florist’s online flower delivery service. These Terms and Conditions set out the basis on which you may use our website and purchase our products. By placing an order via our online platform, you agree to be bound by these terms, which apply to all transactions in Bayswater and its surrounding areas. Please read them carefully before placing an order.
In these Terms & Conditions, 'we', 'us', or 'our' refers to Bayswater Florist, and ‘you’ or ‘your’ means a customer placing an order for flower delivery using our online service. 'Products' refers to flower arrangements, bouquets, and associated gift items available for purchase on our website.
These Terms & Conditions are applicable to all orders for online flower delivery placed by customers residing in, or ordering for delivery to, Bayswater and its surrounding areas. Our service area may be updated from time to time and will be reflected on our website.
3.1 Placing an Order: To place an order, select your preferred flower arrangement or gift, add it to your basket, and proceed to checkout. You must provide accurate details, including recipient name, delivery address, and contact information. It is your responsibility to ensure all delivery details are correct, as we cannot be held responsible for failed deliveries due to incorrect or incomplete information.
3.2 Order Confirmation: Upon placing your order, you will receive an order acknowledgement. This does not represent acceptance of your order but confirms we have received it. A contract is established only when you receive an order confirmation, which will include details of your chosen products and expected delivery date. Bayswater Florist reserves the right to refuse or cancel any order at its sole discretion and will communicate cancellations or amendments where necessary.
3.3 Product Availability: All products are subject to availability. In the event that a specific flower, plant, or arrangement is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style, ensuring customer satisfaction and timely delivery. Any substantial changes will be communicated prior to dispatch where possible.
3.4 Delivery Instructions: You may provide specific delivery instructions at the time of ordering. While we endeavour to follow all reasonable requests, we cannot guarantee every instruction can be met. If the recipient is unavailable at time of delivery, our driver may leave the flowers in a safe location, with a neighbour, or follow your provided instructions where feasible.
4.1 Payment Methods: Payment must be made in full at the time of placing your order. We accept a range of secure payment methods as displayed during the online checkout process. Transactions are encrypted and processed securely, and we do not store your payment card details.
4.2 Pricing: All prices are displayed in pounds sterling (£) and include VAT at the prevailing rate, unless otherwise stated. Delivery charges will be highlighted prior to finalising your order. Bayswater Florist reserves the right to modify prices and delivery fees at any time; such changes shall not affect orders already placed and confirmed.
4.3 Payment Security: We take online security seriously and implement measures to safeguard your transaction data. If you suspect unauthorised use of your payment method, it is your responsibility to notify your bank or card provider immediately. Bayswater Florist is not liable for any loss or damages resulting from security breaches beyond our reasonable control.
5.1 Cancelling an Order: If you wish to cancel your order, please contact us as soon as possible. Orders for standard flower delivery may be cancelled without penalty up to 24 hours before the scheduled delivery date. For next-day or same-day orders, cancellation requests must be made within one hour of placing the order. Orders that have already been prepared or dispatched cannot be cancelled.
5.2 Amending an Order: Should you wish to make changes to your order, contact us promptly. We will do our best to accommodate changes relating to recipient details, delivery address, or selected products, subject to the stage of the order process. Significant amendments requested after order dispatch cannot be guaranteed.
5.3 Non-Delivery and Refunds: In the unlikely event that we are unable to deliver your flowers on the agreed date (excluding circumstances beyond our reasonable control, such as adverse weather or force majeure), we will contact you to arrange redelivery or offer a full refund. Refunds are processed using the original payment method within 7 business days. Non-delivery due to customer error (e.g., incorrect address) may not be eligible for refund.
6.1 Perishable Goods: Flowers and plants are perishable and cannot be returned once delivered, except where they are damaged, defective, or not as described. If you are dissatisfied with the quality of your order, contact us within 24 hours of delivery, providing photographs where appropriate, so we can investigate and resolve your concerns.
6.2 Faulty or Damaged Products: If your order arrives damaged or in poor condition, we will offer a replacement or refund at our discretion after reviewing evidence provided. Our liability is limited to replacement or refund of the original order value, including applicable delivery charges.
7.1 Service Limitations: Bayswater Florist endeavours to provide accurate product images and descriptions. However, due to seasonal and supply constraints, colors, varieties, and containers may vary. Substitutions will be made only where necessary and will maintain the style and value of your selection.
7.2 Limitation of Liability: To the maximum extent permitted by law, Bayswater Florist accepts no liability for loss, damage, or expense (whether direct or indirect) arising from late delivery, non-delivery, or supply of incorrect or faulty goods, except as required by UK consumer law. Our liability in all circumstances is limited to the value of the order placed. We accept no liability for consequential losses, business interruptions, loss of profit, or emotional distress caused by non-fulfilment of any order.
7.3 Force Majeure: We shall not be responsible for performance failures or delays resulting from events beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, strikes, or pandemics.
All contents of our website, including images, logos, product names, and text, are the intellectual property of Bayswater Florist or our licensors. You may not reproduce, copy, or use any material from our website for commercial purposes without express written permission.
Your privacy matters to us. We collect and use personal data in accordance with our privacy policy and applicable UK data protection laws. Your information is processed solely for the purpose of fulfilling your order and will not be shared with third parties except as necessary for delivery and payment processing.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or connected with these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Bayswater Florist reserves the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon being posted on our website. It is your responsibility to check for updates before placing each order.
12.1 Application Area: Please note that these Terms & Conditions apply to all flower delivery customers located in Bayswater and surrounding areas as defined on our online ordering platform.
12.2 Severability: If any provision of these terms is deemed invalid or unenforceable by a court, the remaining provisions shall continue to be valid and enforceable.
12.3 Waiver: No waiver by Bayswater Florist of any breach of these terms shall be considered a waiver of any subsequent breach of the same or any other provision.
Should you have any questions or concerns regarding these Terms & Conditions or your order, please refer to the contact details on our website. Our customer service team in Bayswater is available to assist you during normal business hours with order enquiries, deliveries, and feedback.
By using our website and placing an order for flower delivery in Bayswater and its surrounding areas, you consent to and accept the above Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bayswater, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bayswater.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
